Warranty and Return Policies

Important conditions

Products	Returns	Exchanges	Important conditions
Phone accessories: Smart watches, wireless headphones, holders, cases, flash, accessories, earphones	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Computer accessories: Mouse, keyboards, headphones, holders	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Wireless electronics: Mobile phones and tablets	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Other electronics: Speakers and cameras	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Chargers: Adapters, cables, power banks, wireless chargers	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Men's clothing: Shirts, t-shirts, trousers, jackets, pajamas, loungewear, sportswear	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Men's clothing: Underwear, socks	✘	✘	Non-refundable and non-exchangeable
Women's clothing: Tops, trousers, jeans, jackets, dresses, abayas, robes, sportswear, pajamas, loungewear	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Women's clothing: Socks	✘	✘	Non-refundable and non-exchangeable
Children's clothing: Children's clothes, children's shoes	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Shoes: Men's sports shoes, men's classic shoes, men's shoes, women's sports shoes, women's classic shoes, women's shoes	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Accessories: Bracelets, wallets, bags, rings, watches, jewelry, belts	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Home interior products: Home tools, interior lighting, furniture, home storage, drinkware, home decor, cleaning products, home textiles	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Home exterior products: Exterior lighting, gardening	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Home appliances: Heaters, coolers, small appliances, large appliances	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Kitchen: Kitchen tools, kitchen accessories, kitchen storage, kitchen fixtures	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Personal care devices: Electric razors, electric hair removal, hair dryers, hair straighteners, personal scales, steam devices, medical supplies, massage devices, dental care, beauty devices	✘	✘	Evidence of product condition and proof of non-use (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Beauty: Cosmetics, perfumes, skincare, hair care, and beauty supplies	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Personal care: Personal hygiene, masks, face shields, soap, shampoo, shower gel	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Automobiles: Car accessories, car repairs, car mounts, car audio, car video	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Automobiles: Car fragrances and cleaners	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Sports: Sports products, sports equipment	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Sports: Products for personal use such as patches, bands, etc.	✘	✘	Non-refundable and non-exchangeable
Games: Children's games	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Tools: Hand tools, power tools, measuring tools	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Children: Children's supplies, children's equipment	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office
Office products: Office supplies	✔	✔	Evidence of product condition (photos or video) must be provided before requesting exchange or return, and in some cases the customer may need to return the product in person to the company office

Which products are under warranty?

Products listed in the table above on the page

What can be returned?

Returnable products can be:
● Wrong/defective product.
● Broken product.
● Products with technical issues.
● Previously used product.
● Non-consumable product.
Consumable products are: Products with limited quantity or visibly consumed with each use. Examples: Liquids, adhesive tapes, sprays, putty, etc.
● Products that differ from seller's description.
If the return reason does not match any of these conditions, and the customer changed their mind while the product is in original condition, they can still return it and receive a refund minus additional shipping fees.

What are the types of returns?

● Full order return.
● Return of one product from the order.
● Full refund of order amount (reviewed and approved by management based on order value).
● Refund of one product from the order (reviewed and approved by management based on product value).

What are return guidelines?

Mazaya Shop aims to satisfy customers with every product purchased. We ask customers to follow these instructions to be eligible for returns and exchanges:
● Submit return within 14 days of receiving the product. (Contact us via WhatsApp or Facebook)
● The return reason must be valid based on the conditions mentioned above.

How to execute return and refund process?

Before creating a return or exchange request by contacting us, you must ensure the product:
● Must be in original condition with all packaging including; brand/box/packaging/cards/warranty cards and other accessories intact.
● Must not have been damaged while in your possession.
● Must be unused, unwashed, not soiled, and free of marks/return tags. (where applicable)
● Must be the same product delivered to you.
● If received broken, customer must submit request within 24 hours of delivery.